Delivery information

Delivery

We offer a variety of delivery options including free UK delivery and International shipping. Along with our shipping partner Royal Mail we aim to cater for all our customers’ needs.

Free UK Delivery

We offer free delivery on many orders placed and posted to any address with in the UK.

Typically orders placed with our free delivery service are delivered to customers within 4 to 6 working days.

Express UK Delivery Options

*Please note this is a signed for service and will require the customer or their designate to be present at the delivery address. All orders will arrive before 1:00pm on the day of delivery.

*This service is not available to all customers due to Royal Mail’s restrictions regarding certain geographical locations within the UK. We advise all customers, especially those living in the Scottish Highlands and those living on Coastal or Channel Islands to check Royal Mail’s information page to see if this delivery option is available to you. Please check first if you are in doubt.

International Delivery

Using Royal Mail, who work with postal services around the world we are able to post orders to all areas of the globe.

Unfortunately we cannot give accurate timescales for international orders, so customers are advised to place their orders well in advance of their delivery target date. All international orders will be dispatched within 2 working days.

. These charges are calculated on the size and weight of a product as well as its final destination. We have a two-tiered system for postage outside of the UK, including options for European delivery for those within the EU or USA, and the Rest of the World for everyone else.

Order Dispatch Timescales

All orders  are dispatched within 2 working days of orders being placed. Working days are Monday to Friday, 9:00am to 5:00pm.

Carriers and Delivery Partners

As default all of our dispatched orders are processed and delivered by Royal Mail (including their Parcel Force service)

However from time to time we may need or choose to use alternative carriers, if this is the case customers will always be informed as to which alternative company will be handling their delivery, and will in no situation be charged any more for their order.

Concerning International postage; as we mentioned we use Royal Mail as our default service. From Royal Mail your order will then be passed on to the relevant postage/delivery company in your destination country. We therefore cannot inform customers of who will be dealing with the completion of their delivery in the relevant country and we will only be able to provide tracking information where possible.

Postage Costs

The cost for the postage of any order is based on the weight and volume of the products ordered, as well as the delivery timescale and location chosen. Information regarding the postage costs of a product can be found on that particular product page as well as being provided as a total for your order during the checkout process.